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Friday, September 22, 2006

A complaint made against Internet service provider (ISP) iHug by M. McNatty has been upheld by the Advertising Standards Authority (ASA). McNatty complained that he was not told of the special conditions of banner adverts he saw on the iHug website.

McNatty said: “I signed up [to iHug] but discovered I had shot over my limit and iHUG had reduced my download speed from 100 to 64kps. I rang iHUG and they explained that I had gone over my 1 GB traffic allotment by 230%. I explained I was on the 3 GB plan and they went on to tell me that 2 of the 3GB can only be used between the hours of 2 a.m. and 10 a.m.” He then went on to talk to the manager of iHug but was told there was nothing he could do so he asked to be upgraded to the more expensive option of the 15 GB plan.

iHug replied to the complaint by saying: “It appears that M. McNatty has briefly looked at the front page of our broadband section without either reading down the page to the what you get section or clicking on the info or join now links on our website. If he had, he would have found information about the peak and off-peak split of data allowances. He has then rung the iHug call centre, where our call centre personnel have been instructed to inform customers of the details of data allowances because many customers don’t understand how much data they will need. If the customer service representative has failed to explain how the data allowances work then that is a mistake on our part, for which I am sincerely apologetic. iHug has taken steps to resolve this by stressing to Customer Service Managers that they must remind their teams to fully explain data allowances during the sign up call.”

iHug then went on to apologize to McNatty if felt he had been misled but said: “I think it is unreasonable for M. McNatty to expect all information pertaining to a broadband application to be contained in detail on a small banner advert which is clearly design to capture interest only and lead the customer to further information.”

The ASA complaint board then reviewed the advertisement and noted that the advertisement clearly identified that information related to the offer was available on other pages and that a customer would most likely know that plans varied and would ask for clarification before subscribing.

But then said, referring to the 3 GB plan advertisement; “However, nowhere in the main offer or the immediate conditions headed, “ihug broadband – what you get”, did it inform the consumer that 2 of the 3 GB could only be used between the hours of 2 a.m. and 10 a.m., one third being peak user time, two thirds being off-peak user time. This, in the Complaints Board’s view, significantly diminished the offer of ‘3 GB data’, to the extent that the offer could be considered to be ‘exaggerated’. As such the Complaints Board said that it would be likely to mislead the consumer.”

They also noted that the wording “generous peak download allowance” was a hyperbole and overstated the product offered, which amounted to misleading the customer.

The Complaints Board said: “A website advertisement was not limited by a time constraint such as a television advertisement, or restricted by space available, and thereby there was no apparent reason why this paramount condition could not be more obvious in relation to the offer.”

The complaints board then said that if special condition reduced the offer in value then those conditions need to be obvious. They noted that the ad does say conditions do apply. “However, as the condition in this instance diminished the offer in a major way, the Complaints Board was unanimously of the view, that it should have been disclosed in an obvious manner, as part of the initial offer or in close proximity to it,” said the complaints board.

The board then noted that the advertisement was in violation of the second rule in the Code of Ethics which states “Truthful Presentation – Advertisements should not contain any statement or visual presentation or create an overall impression which directly or by implication, omission, ambiguity or exaggerated claim is misleading or deceptive, is likely to deceive or mislead the consumer, makes false and misleading representation, abuses the trust of the consumer or exploits his/her lack of experience or knowledge. (Obvious hyperbole, identifiable as such, is not considered to be misleading).” The board did uphold the complaint.

Tuesday, January 3, 2017

The Hollywood sign in Los Angeles, California was modified to read “Hollyweed” on Sunday. Security camera footage shows the perpetrator was dressed all in black, said Sergeant Robert Payan.

Christopher Garcia, a spokesperson of the Los Angeles Police Department, said the suspected male offender is being investigated for trespassing rather than vandalism. The sign was not physically damaged; the modification was done using black tarpaulins decorated with signs of peace and heart to alter the “O” to read lowercase “e”.

Betsy Isroelit, a Hollywood Sign Trust spokesperson said, “There was obviously recent legislation in California that may have inspired people. But to me, it looks more like a New Year’s Eve prank.” On November 9, legislators voted in favor of a ballot for legalising recreational use of marijuana in California for the age group of 21 and above.

Previously, on January 1, 1976, Daniel Finegood had vandalised the sign using curtains in a similar manner to read “Hollyweed”. As a college student, Finegood had modified the sign for an assignment in art class. Finegood, in 1990, had modified the sign again, signifying a political issue, modifying the sign to read “Oil War” to protest the Persian Gulf War.

The sign was vandalised in 1992 before the US presidential election. Supporters of presidential election candidate Ross Perot altered the sign to read “Perotwood”.

The law legalising recreational marijuana is due to come into effect in 2018.

Saturday, July 21, 2007

The available information about the phosphorous cloud following the railway accident in the Ukraine last Monday is becoming more and more cryptic.

The political involvement of most media and other factors are causing contradictions among official sources that are making press work extremely hard. Moreover, no one is permitted to enter the accident location. The site of the accident was closed to visitors following the injury of three TV journalists who got too close.

Friday, September 9, 2005

New Orleans, Louisiana —After Category 4 storm Hurricane Katrina slammed into New Orleans, on the night before August 29, 2005, several flood control constructions failed. Much of the city flooded through the openings. One of these was the flood wall forming one side of the 17th Street Canal, near Lake Pontchartrain. The U.S. Army Corps of Engineers (USACE) is the primary agency for engineering support during such emergencies. A USACE team was assessing the situation in New Orleans on the 29th, water flow was stopped September 2nd, and the breach was closed on September 5th.

Monday, July 4, 2005

According to a recent report by the United States Census Bureau, the pecking order of the most populous U.S. cities has changed. The report, issued June 30, shows in 2004 San Jose, with an estimated population of 904,522 is the nation’s 10th-largest city, overtaking Detroit with its smaller population of 900,198.

The U.S. Census traditionally releases population figures for the year previous to the date the figures are made public.

According to a report in the San Jose Mercury News, Mayor Ron Gonzales is saying the new ranking may help people across the U.S. be more interested in San Jose and think of it as a world-class city. “It puts us in a very distinguished class,” he told the paper.

But for many, northern California’s largest city, the self-proclaimed “Capital of Silicon Valley” remains an enigma. In a country not noted for its geographical knowledge prowess, many Americans have no idea where San Jose actually is. Culturally, the city may be best known as the title location of a Dionne Warwick hit song with the ironic title, Do You Know the Way to San Jose?

Many locals claim the city suffers from a self esteem problem stretching back to 1852 when San Jose lost the honor of being the California state capital to Sacramento. Additionally, for most of its existence, San Jose has been overshadowed by its smaller and more glamorous neighbor to the north, San Francisco.

“San Francisco has been in the limelight since 1849, and it was the capital of everything west of the Mississippi — it was a huge presence in the psyche of the world, and we can never replace that,” David Vossbrink, San Jose city spokesman, told the San Francisco Chronicle.

It doesn’t stop with San Francisco; San Jose is routinely outshined by other Bay Area cities such as Oakland, California, which is one-third its size. Additionally, the city’s own Silicon Valley suburbs, including Palo Alto and Cupertino, regularly steal the national spotlight from San Jose.

As far as the workkforce is concerned, San Jose continues to reel from the dot-com meltdown of the early 2000s. With an unemployment rate of 5.5 percent, it has a higher jobless rate than the national average of 5.1 percent. For a couple of years after the 2000 tech crash, San Jose lost population as thousands of unemployed fled to look for work elsewhere.

But the city is on the mend and does have some legitimate bragging rights aside from sheer size. Despite the unemployment, San Jose is America’s wealthiest big city with an average household annual income of $70,000. It consistently ranks as “The Safest Big City in America,” according to FBI crime statistics as having the lowest violent crime rate for any U.S. city with a population over 500,000. The local public university, San Jose State is the largest within the California State University system.

Economically, an increasing number of large companies also are opting to call San Jose home, including Cisco Systems, Knight Ridder, eBay and Adobe Systems.

For many media outlets covering San Jose’s ascendence into the ranks of the United States’ Top 10 cities, the real story has been the decline of Detroit and its symbol as a Midwestern industrial giant.

For decades, Detroit, the self-styled “Motor City,” rested its fortunes with the American automobile industry. Each of the Big Three automobile manufacturers, General Motors, Ford, and Chrysler, maintained headquarters there.

But with the shift of the U.S. economy away from heavy industry to services and technology, cities like Detroit suffered, while cities like San Jose prospered.

Detroit’s decline in population is not a new phenomenon. In the 1950s, the city had a population of about 1.8 million, ranking as the fourth-largest U.S. city. But its fortunes started changing in the 1970s with the OPEC oil embargo and the rise of Japan as an automobile-producing powerhouse. As the city’s fortunes waned, many residents fled Detroit for the suburbs or opted to leave Michigan altogether.

“It’s part of a pattern for the heavily industrialized cities, but I think Detroit is a specific case. There’s been an ongoing dynamic here of people, middle-class people in Detroit, fleeing the city looking for better schools, better lifestyles, better services. So it has been a particularly hard fall,” Dana Johnson, chief economist at Comerica Bank in Detroit said in an interview with the New York Times.

Detroit has also been taking its knocks in recent statistics. Unlike San Jose’s reputation for being a safe place to live, Detroit tops the list of most violent U.S. big cities. In the past year, Time magazine named Detroit Mayor Kwame M. Kilpatrick among the worst mayors in the U.S.

Along with the exodus of people and 7.8 percent unemployment rate, Detroit harbors a sight unseen in San Jose, blocks of vacant housing. For years these vacant buildings have been the targets of arsonists on the so-called Devil’s Night, where blocks of homes have been set ablaze in Detroit.

Additionally, unlike San Jose, which is in the process of moving 1,800 employees into a new $388 million city hall and faces shortage of police officers, shrinking Detroit faces a $300 million budget deficit and the prospect of laying off 700 police and fire-fighting personnel in the next few months.